Return policy


Refunds and exchanges

Thank you for your interest. If, however, you have a question for any problem, contact me.

You have the right to cancel within fourteen days without giving a reason for this contract. The withdrawal period is 14 days from the date you ordered.

To exercise your right to withdraw, you must contact us with a clear explanation (by email) of your decision.
In order to meet the revocation deadline, all it takes is to send us the message about the right of withdrawal before the withdrawal deadline.

Instructions on the return of goods



If you would like to return an article, email us at info@creationacc.com by indicating your name, address, email address, order number and which items are affected.
Once reported before 2p, send items within 14 days of the date of notification.
You are responsible for any damage suffered by the item on return. Therefore, we strongly recommend that you return the products properly packaged, in good condition and in the original box and packaging.
Please provide us with a follow-up number for the return package.
The follow-up letter is recommended.
If an item is shipped from abroad, make sure it is marked "RETURNED GOODS" to avoid customs charges. We cannot be held responsible for any customs fees applied to the package.
Unless otherwise agreed, the refund will be made through the same method of payment as the one used at the time of the initial purchase.
If the product or packaging is worn or damaged, we reserve the right to deduct any loss of value when the product is refunded.
The cancellation of an order after purchase on the site https://creationacc.com cannot be taken into account. Refer to the return conditions of the articles.
For any request: info@creationacc.com

 

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