Faq

Shipping and delivery

What are the shipping times and delivery zones?

The online store AnneceCeCcreation delivers Metropolitan France (Corsica and Monaco included) and the international. The shipments are made the same day in most orders, at most J + 2 workers.

Metropolitan France, Corsica and Monaco

Delivery is ensured through the letter services followed (classic delivery 1 to 2 days) for metropolitan France, Corsica, Monaco and Andorra. Delivery is offered, included in the price of items.

INTERNATIONAL

Delivery is ensured through international letter-based services

TIME LIMIT :

USA and Canada: 10 to 15 business days

Europe: from 4 to 15 working days

Learn more.

What are the delivery rates?

In France :

Delivery is free.

To theinternational :

€ 4.20 for an order of less than 50 €,€ 6.50 beyond.

What are the delivery guarantees offered?

The service letter followed Follow the routing in France with the tracking number that is sent to the shipping confirmation email. It is possible to consult directly on the position of La Poste Progress:

https://www.laposte.fr/outils/suivre-vos-envois

For'international, follow-up is at the insured at minima in metropolitan France. Experience shows that monitoring is insured until the recipient in most countries. More information on the website of the post office . 

AnneceCileCreation undertakes to send your order with the utmost care and the information necessary for the good reception. The delivery remains under the responsibility of the post office.

Delivery does not include insurance that would allow the sender to claim a repayment in case of mail loss. However, no mail has never been lost. The entry of a complete and accurate address is under the responsibility of the buyer. Do not hesitate to fill in your phone number to allow us to complete this recipient's information on the post office service.

If there is a problem with the tracking number, with erroneous information provided by mail, we strive to make a claim (if the shipping address is exact) and find solutions. Fortunately, to this day, no mail has been lost. And the very rare non-distribution cases have been resolved through the return of the letter and a new shipment.

Remember to verify that your neighbor has not mistakenly received your mail in the case of a follow-up with discount.

Can I change my order?

Once the command is validated, it is unfortunately not possible to make any modification online. Indeed, to guarantee you the best delivery times, we prepare and ship your order in the hours that follow the validation of your cart.

However, for a modification of address or coordinates, a message to be inserted, send me an email to info@creationacc.com or through the Contact page From the site to make these last minute changes that I can take into account if the shipment is not done yet. A number is also at your service: 06.58.24.22.64.

Whenever possible, we do our best to satisfy you.

I did not receive my order.

Find the follow-up information in the question Follow-up and guarantees.

Do not worry, I am your privileged contact to find a solution in all cases.

Personal data and security.

Personal data

All information in your account are only used as part of your business relationship with AnneceCileCreation (Trade Name: Creationacc.com). This information is never shared with third parties or resold. In addition, your banking information is never in our possession. Transactions are fully processed by BRED, PayBox and PayPal.

In accordance with the provisions of Law No. 78-17 of 6 January 1978 on computing, files and freedoms, the site was the subject of a declaration to the CNIL (National Commission and Freedoms).

In accordance with this law, you have a right of access to data, as well as a right to modify and delete them.

To exercise this right, just write to AnnececileCreation (Trade Name: Creationacc.com) by email to info@creationacc.com

Finally you also have the opportunity to unsubscribe newsletters offered by Creationacc.com by clicking on the link at the bottom of the page in the last received newsletter.

Secure payment

The online store AnneceCileCreation offers you the payment of your orders:

- Using the following payment cards: CB, Visa, MasterCard and American Express.

- by PayPal

- by Apple Pay for the mobile

Once your order is validated, a debit request from your bank account will be sent to your bank. The order will be considered effective after confirmation of the agreement of the bank payment centers.

Your bank account will be debited within a period of 2 days, from the date of validation of your order.

If you have a deferred debit card, payment of your order will be taken from your bank account at the end of the current month.

We invite you to register the payment certificate if you want to keep the banking information specific to each transaction.

A shipment of the order, the invoice will be generated sent by email and in the package.

In accordance with the regulations in force and to ensure the safety and confidentiality of this information, the online store the tanner does not memorize the bank details.

Only our Stripe monetic partner has confidential information (map number, validity date) that are inaccessible by a third party.

May I go to the store?

The workshop is open by appointment

Yes.

The workshop is in Rennes. Call me to come.

Our details.

The other outlets

Find all the news and points of sale of the moment on our social networks.

Currently : Dinard (France)